IT Operations Management

Regardless of where your IT applications and services are hosted, Exodata is equipped to oversee the daily administration of your infrastructure. This ensures the consistent stability and performance of your essential IT resources.

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Managed IT Excellence: Discover the Exodata Difference

Server Management for Your Cloud Ecosystem

Opt for IT Operations Management by Exodata for a comprehensive approach that guarantees the stability, availability, and high performance of your servers and applications. Our dedicated Project Managers and support personnel maintain ongoing communication, provide timely updates, and accommodate specific operational requirements such as update scheduling, patch versions, or antivirus tools.

Superior Support for Your ITOM

We’re dedicated to maintaining your technology’s uninterrupted functionality 24/7. With our “15-Minute Hear from a Human” promise, you’ll never experience delays in receiving a response.

We provide 24/7/365 support through phone or email, available to all customers.
Our support services encompass troubleshooting, helpdesk assistance, and issue resolution.
We offer comprehensive support for a diverse array of platforms and services.

Exodata offers flexible management options for your IT operations, with billing structures based on the number of systems under management or as a percentage of your monthly cloud expenditures.

You can also opt for an all-encompassing IT Operations Management service for your cloud environment, ensuring your servers and applications are stable, available, and perform at peak levels.

ITOM for Exodata Hosted Cloud or Microsoft Azure

No matter where you host your IT applications, we’ve got you covered, thanks to our certified team of VMware and Azure specialists who can handle all your server management tasks. Our comprehensive IT Operations services encompass the following components for your cloud setup:

System Deployment and Configuration

Need to launch new Virtual Machines? We’ll handle it for you, deploying your VMs in your chosen environment and configuring them based on your specific needs in terms of vCPU, memory, and storage options.

This configuration also entails installing the base operating system of your choice, keeping it up-to-date with patches, and adhering to industry best practices for server security and configuration. Your new server will be ready for action, and security-hardened.

Monitoring and Alerts

Our 24/7 Global Service Center continuously monitors your systems, and will escalate any looming issues to both your designated contacts and our engineering teams. Monitoring parameters include, but aren’t limited to:

Server status (up or down)
CPU consumption
Disk space and performance
Memory allocation
Network errors and utilization
Windows Service availability

System Patching

Our patch management services handle installation and verification of new patches for your servers.

We coordinate the patching windows and any necessary reboots with you, giving you at least a week’s notice before any patch implementation. If you wish, you can modify the timing or opt out of the maintenance window. Whenever feasible, snapshots of your VMs will be taken before patching.

Comprehensive Server Management

This service encompasses the above features like system patching and monitoring, and adds on:

Backup oversight
Anti-Malware solutions
Access to Configuration Manager portal
Storage and Active Directory management
DNS management
Helpdesk services

If you don’t have your own backup or anti-malware solutions, these will need to be purchased separately from your IT Operations and cloud services.

Firewall Management

Enhance your network security with our managed firewall services, included in your IT Operations package. Our team will handle deployment, consistent management, and monitoring of your firewall, whether it’s in a cloud setup, at an Exodata facility, or on-site.

Supported firewalls include: