Managed IT Services — 24/7 Support
Real humans, US-based, 15-minute response time. Not a call center reading from scripts, not a chatbot, not an auto-reply promising someone will get back to you. When something breaks, an actual engineer picks up and starts fixing it.
Talk to an EngineerYour IT Team Is Drowning
Your people are good at what they do. But they are buried in tickets, patches, alerts, and fire drills. The backlog keeps growing. The projects that would actually move the business forward -- the cloud migration, the security overhaul, the new application rollout -- keep getting pushed to "next quarter." And when something breaks at 2 AM on a Saturday, someone on your team is getting woken up to deal with it. That is not sustainable, and it is not a good use of their talent.
What Managed IT from Exodata Looks Like
We put real engineers on your infrastructure -- not dashboards, not automated ticket routers, but people who understand your environment and take ownership of keeping it running. Proactive monitoring, real incident response, and the kind of operational discipline that lets your internal team focus on work that matters.
24/7/365 Monitoring & Incident Response
Our engineers monitor your servers, networks, applications, and cloud resources around the clock. When something looks wrong, we investigate it -- not just acknowledge the alert and wait for it to escalate. Every incident gets a response within 15 minutes, day or night, weekday or holiday. That is a contractual guarantee, not a marketing average.
IT Operations Management
The daily grind that keeps infrastructure healthy: patching, configuration management, performance tuning, capacity planning, change management. We handle it systematically so nothing falls through the cracks. Your servers stay patched, your configs stay consistent, and your team does not have to spend their weekends on maintenance windows.
Managed Cloud Services
We are an Azure Expert MSP and AWS Advanced Consulting Partner, so we manage your cloud infrastructure with the same rigor and expertise as on-premises systems. Monitoring, cost optimization, security configuration, resource management -- all included. We will also tell you when you are overspending on cloud resources, because that happens more often than most companies realize.
Backup as a Service
Automated, managed backups with configurable retention policies, encryption at rest and in transit, and regular recovery testing. We monitor every backup job and alert on failures immediately. When you need to restore something, it actually works -- because we have been testing it all along.
Security Operations
Managed firewall, anti-malware, DNS security, vulnerability scanning, and Active Directory management -- all monitored and managed by our security team. Layered defense that adapts to evolving threats. Not a single product with a sticker on it, but an actual security practice.
What This Means for Your Business
15-Minute Response SLA
A real human -- a qualified engineer -- responds to every ticket within 15 minutes. Not an auto-reply. Not a ticket number. An actual person who has already started looking at the problem.
Proactive, Not Reactive
We catch problems before your users do. Continuous monitoring, automated remediation, and pattern analysis mean we are fixing issues before they turn into outages or angry emails.
Predictable Monthly Cost
One monthly fee covers monitoring, management, support, and operations. No surprise invoices for emergency work. You know what IT costs before the month starts.
Free Up Your Team
Hand off the routine operational work -- the patching, the monitoring, the 2 AM alerts -- so your internal team can finally get to the strategic projects that keep getting delayed.
Enterprise Expertise on Tap
Get access to certified engineers across Azure, AWS, VMware, networking, security, and storage. The kind of expertise that would cost a fortune to hire full-time, available whenever you need it.
How It Works
We Audit Your Environment
We go through your infrastructure -- servers, networks, applications, cloud resources, security posture -- and document what you have, what is working, and what is not. No assumptions. We look at the actual state of things.
We Build Your Service Plan
Based on what we find, we design a managed services package that fits your needs. Monitoring, patching, backup, cloud management, security -- pick what you need or take the whole bundle. We deploy our agents, configure monitoring, and build runbooks specific to your environment.
We Start Managing
From day one, our team is monitoring and managing your environment 24/7/365. Automated workflows handle the routine stuff. Our engineers focus on complex issues, optimization, and keeping things running smoothly. You get a single point of contact who knows your environment.
We Report and Improve
Monthly service reviews give you visibility into system health, incident trends, SLA performance, and cost optimization opportunities. We do not just keep the lights on -- we continuously look for ways to make your infrastructure better, faster, and less expensive to operate.
The Proof Behind the Promises
- Azure Expert MSP -- Microsoft's highest managed services credential, validated by independent audit
- AWS Advanced Consulting Partner -- proven track record managing production AWS environments
- VMware Cloud Verified -- certified for managed VMware infrastructure and hybrid cloud
- 15-Minute Response SLA -- contractually guaranteed across all support tiers, 24/7/365, no exceptions
- 4.5+ / 5 Satisfaction Rating -- consistently high client satisfaction scores, because we measure it and take it seriously
- SOC 2 Audited -- our security controls are verified annually by independent auditors, not just self-assessed
Frequently Asked Questions
What does the 15-minute SLA actually mean?
It means every support request -- regardless of severity, time of day, or day of the year -- gets a response from a qualified engineer within 15 minutes. This is a contractual guarantee, not an average. For critical issues, we are already troubleshooting within that window. For routine requests, it means nothing sits in a queue unacknowledged. You will never submit a ticket and wonder if anyone saw it.
Can you manage both cloud and on-premises infrastructure?
Yes. Most of our clients run hybrid environments -- some stuff on-prem, some in Azure, some in AWS. We manage it all from a unified view with consistent tooling and processes. You do not need separate providers for cloud and on-prem, and you do not lose visibility across the boundary.
How is this different from break-fix support?
Break-fix is reactive: something breaks, you call someone, you pay to fix it. Managed IT is proactive. We are continuously monitoring your environment, applying patches, tuning performance, and resolving issues before they cause outages. The result is higher uptime, fewer emergencies, and a predictable monthly cost instead of surprise repair bills.
Can I pick and choose which services I need?
Yes. We offer services a la carte or as bundles. Want just monitoring and patching? Fine. Want the full package with backup, security, and cloud management? Also fine. We will design a service plan that matches what you actually need and adjust it as your requirements change. No long-term lock-in on services you do not use.
See What IT Support Should Feel Like
Talk to our team. No contracts to sign on the first call -- just a real conversation about what you need, what is not working, and whether we are the right fit. If we are not, we will tell you that too.
Start a ConversationWant the technical details? Visit our Managed IT service page for specifics on service tiers, SLAs, and operational capabilities.