Hire IT Operations Staff

Why Hiring IT Operations Staff Is More Critical Than Ever

IT operations is the backbone that keeps businesses running. When your help desk is understaffed, ticket queues grow, employee productivity drops, and frustration builds across the entire organization. When your network goes down because an ops hire misconfigured a switch, the cost is measured in lost revenue and broken trust. Yet IT ops roles are consistently among the hardest to fill well because the skills that matter most — troubleshooting under pressure, systematic problem diagnosis, and clear communication with non-technical users — are nearly invisible on a resume.

The IT operations landscape has also shifted dramatically. Modern ops staff need to manage hybrid environments spanning on-premises infrastructure and cloud services, support a distributed workforce, handle endpoint management at scale, and maintain security hygiene across diverse device fleets. The days of "just reset the password" help desk work are long gone — today's IT ops professionals need genuine technical breadth.

Exodata's technical team evaluates IT operations candidates through scenario-based assessments that test real-world problem solving. We present candidates with escalation scenarios, network troubleshooting challenges, and system administration tasks that reveal whether they can diagnose issues methodically or just guess and check. You get ops staff who resolve issues efficiently and keep your infrastructure healthy.

What Our Engineers Assess

Every IT operations candidate goes through a live technical assessment with our engineering team. Here's what we evaluate:

• Troubleshooting methodology — systematic approach to problem diagnosis, escalation procedures, and root cause identification
• Help desk and end-user support — ticket triage, remote troubleshooting, communication skills, and SLA management
• Network administration — TCP/IP fundamentals, DNS, DHCP, VPN configuration, firewall rules, and wireless network management
• Endpoint management — device provisioning, patch management, MDM solutions, and supporting Windows, macOS, and Linux endpoints
• Monitoring and alerting — infrastructure monitoring tools, uptime tracking, capacity alerts, and proactive issue detection
• Documentation and process — maintaining knowledge bases, writing runbooks, change management procedures, and SOP creation

Common Tech Stacks We Vet For

Engagement Options